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Terms and Conditions

Last updated: December 2024

1. Application of Terms

These terms apply to all services provided by Innolabs KH Co., Ltd. Your own terms and conditions do not apply, even if submitted after receiving these terms. Any exceptions must be agreed in writing before work begins.

2. Payment Terms

All invoices are due within 14 calendar days of the invoice date, unless a different deadline is stated on the invoice or in your contract.

3. Late Payment Penalties

If payment is not received by the due date, the following penalties apply:

  • 1-14 days overdue: 5% late fee added to the invoice total
  • 15-30 days overdue: Additional 5% fee (10% total)
  • 31-60 days overdue: Additional 10% fee (20% total) and all services will be suspended without notice
  • Over 60 days overdue: Account referred to debt collection; you will pay all collection costs, legal fees, and agency commissions

Late fees are calculated on the original invoice amount and are due immediately upon application.

4. Subscription Services (POS, Cloud Hosting)

For recurring subscription services including Point of Sale (POS) systems and Cloud Hosting:

  • Payment Due: Subscription fees are due on the first day of each billing period (monthly or annually as agreed)
  • Grace Period: A 7-day grace period applies after the due date
  • Service Suspension: If payment is not received within 14 days of the due date, your service will be suspended without further notice. During suspension, you will not have access to the system or your data
  • Termination: If payment remains outstanding for 45 days, your subscription will be terminated. After termination, data will be retained for 30 days before permanent deletion
  • Reactivation: To reactivate a suspended service, you must pay all outstanding amounts plus a reactivation fee of $50 USD
  • Data Export: Upon written request during the 30-day retention period, we will provide a data export for an administrative fee of $100 USD

5. Withholding Tax

If your country requires withholding tax on international payments, this is your responsibility. You must pay any withholding tax to your tax authority separately. The full invoice amount is due to Innolabs—withholding tax cannot be deducted from our payment.

6. Service Delivery

We commit to delivering quality services according to the agreed timeline and specifications in your contract. Our obligation is to perform the work with professional care and skill. We do not guarantee specific business results, revenue outcomes, or third-party actions. We are not liable for any claims made against you by your customers or end users.

7. Complaints and Disputes

Any complaints about delivered work must be submitted in writing within:

  • 8 days of delivery for visible issues
  • 30 days of delivery for technical defects discovered during normal use

Complaints must be sent to our registered office. Submitting a complaint does not suspend your payment obligation.

8. Governing Law

These terms are governed by Cambodian law. Any disputes will be resolved in Cambodian courts. You agree to the exclusive jurisdiction of Cambodia for any legal proceedings.

Innolabs KH Co., Ltd.
Phnom Penh, Cambodia
[email protected]